Privacy & Policy

Privacy & Policy

Fujiyama Appliances (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and disclose your data.

1. Information We Collect

We collect information necessary to process your orders, deliver your goods, and improve your shopping experience. This includes:

  • Identity Data: Name, username.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased.

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.

Note on Payment Data: We do not store your full credit card information on our servers. All payments are processed via secure, PCI-DSS compliant third-party gateways (such as Stripe, PayPal, or Afterpay). We only retain the last 4 digits of your card for verification purposes.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your order, including managing payments and fees.

  • Service Messages: To notify you about changes to our terms or privacy policy, or to provide order updates (e.g., “Your order is out for delivery”).

  • Customer Support: To resolve technical issues or warranty claims.

  • Marketing (With Consent): To send you newsletters and special offers, provided you have opted-in. You can unsubscribe at any time via the link in the email.

3. Disclosure of Your Information

We may share your personal information with trusted third parties to facilitate our services:

  • Logistics Partners: Courier companies and delivery drivers (e.g., Allied Express, AusPost) to deliver your appliance.

  • Service Technicians: Authorized repair agents if you lodge a warranty claim.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers.

  • Regulatory Bodies: The ATO or ACCC if required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

  • Strictly Necessary Cookies: Required for the operation of the checkout and shopping cart.

  • Analytical Cookies: Allow us to recognize and count the number of visitors (e.g., Google Analytics).

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Our website uses SSL (Secure Socket Layer) encryption to ensure that data passed between your browser and our server is private and secure.

6. Your Legal Rights

Under the Privacy Act, you have rights to:

  • Request access to your personal data.

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data (subject to legal retention requirements).

7. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Fujiyama Appliances Privacy Officer Email: support@fujiyamaappliances.com.au

Contact Us